Exchanges & Returns

Exchanges

If we do not have the boot in the size you need, you may choose another style. If the price is higher, you will only pay the difference. Items must be returned within 30 days of date received. To return products, you must email our Returns Department at:

customersuccess@cuadrashop.com

  1. Upon receipt of your email, we will provide you with a call tag for the return. If the product(s) are not returned using our shipping label, we will not refund the shipping cost.
  2. Products must not show any evidence of wear and must be returned with all original tags.
  3. To ensure that your boots don't show any signs of wear, be sure to walk only in carpeted areas until you are sure they fit properly.
  4. Avoid any kind of hard flooring as it may scuff the soles of the boots. The product must be in its original packaging and in its original shipping box.
  5. You bear the risk of loss during shipment.

Exchanges are processed within approximately three business days of our receipt of your merchandise.

 

Returns

Items must be returned within 30 days of date received. To return products, you must email our Returns Department at:

customersuccess@cuadrashop.com

  1. Upon receipt of your email, we will provide you with a call tag for the return. If the product(s) are not returned using our shipping label, we will not refund the shipping cost.
  2. Products must not show any evidence of wear and must be returned with all original tags.
  3. To ensure that your boots don't show any signs of wear, be sure to walk only in carpeted areas until you are sure they fit properly.
  4. Avoid any kind of hard flooring as it may scuff the soles of the boots.
  5. The product must be in its original packaging and in its original shipping box.
  6. You bear the risk of loss during shipment.
  7. Refunds are processed within approximately three business days of our receipt of your merchandise.
  8. You will receive an email confirmation when we receive your returned merchandise.

Your refund will be credited back to the same payment method used to make the original purchase on the Site.